You’ve Got Questions. We’ve Got Answers
FAQS
1. WHAT IS THE STARTING TIME AND ENDING TIME OF THE CENTRE?
Start time is 1pm and end time is 8pm. Check the Study Timetable here. After 8pm we will charge RM5 per 30 minutes late pick up fee which payable directly to the centre or teacher in charge. Please inform the centre if you wish to pick up your child early.
2. DROP OFF & PICK UP.
In order to assure the safety of your child. We ask our teacher to stand by at the main entrance to receive your child. For pick up, we will encourage parents to walk up to pick up your child personally.
3. WHO CAN PICK UP YOUR CHILD?
Parents & guardian may authorize other people to drop off or pick up your child. Your child will be released only to person listed on the authorization form. Parents will inform the centre of the days the alternate person will drop off or pick up the child. The alternate person will show identification at the front desk before proceeding to pick up the child.
4. IS LUNCH/DINNER PROVIDED? ANY TEA-BREAK?  IF YES, HOW MUCH IS THE COST?
Yes, Balanced meals,tea & fruits are served.
The cost for the lunch is RM100/month including tea break. Check the choices of food here.
-We focus on more healthy choices, with varieties of mixed vegetables, meat and soup with rice /noodles. And yes, we have biscuits,bread,cake,milo….in our centre for tea break.
5. IS THERE SHOWER FACILITY IN THE CENTRE? DO I NEED TO BRING ANY TOILETRIES?
Yes, of course. But you will need to prepare 5 set of clothes (1 week) for your child . There will be a cabinet for your child to put his/her things.
You will need to prepare own toiletries for shower & hair wash.
6. WHAT IS THE CLASS SIZE?
It’s a small class of about 10 students.
7. ARE THERE ANY ANNUAL HOLIDAYS?
Yes, We are closed during weekends, public holiday and………including CNY etc. Please refer to our daycare center's Calender.
8. IS THERE ANY FREE TRIAL CLASS?
Yes, you can try one class first before joining our programme. However, you will need to register first. If you decided not to join us after the trial, the registration fee will be refunded.
9. WITHDRAWN & NOTICE.
Parents are required to submit a 30 days written notice or monetary equivalent when a child is withdrawn from the centre.
10. CHILD’S PROGRESS.
Monthly assessment report will be given. Or parents can communicate with the teachers to understand more.
11. COMMUNICATION.
Yes, communication is essential as we work together to meet the needs of your child. Please call, if you have any questions. We need & welcome your input.
12. MEDICATION.
No Medication, whether prescription or non-prescription will be administered to a child without written parental authorization. Permission to administer medication forms are included in the registration form. Medication should be handed to the teacher. All medication must be in the container with the child’s name printed clearly on the label.
13. DISCIPLINE/GUIDANCE.
As children mature and try to gain self control, they may lose control. As such times, children may be directed to another activity. Sometimes talking about what has happened eases the tension. A child may occasionally need to sit quietly in order to calm down & regain self - control. Children are never spanked, humiliated or embarrassed. Through observation & discussion, teacher will decide the most appropriate way of dealing with the situation. Parents will also be asked to share their way of dealing with difficult situations.
14. IMPORTANT NOTE….ILLNESS
Child will be send home , If:
- fever above 38 °C
- uncontrolled diarrhea
- vomiting (2 or more times)
- purulent conjunctivitis
- HFMD
- chicken pox (until 6 days after onset of rash or until all lesions have dried & crusted.
If your child becomes ill while at the centre, you will be called to pick up your child as soon as possible.
15. HOW TO PAY THE FEES?
You can choose to pay by cash before 7th of every month.
Or you can choose to pay online.
If you wish to know more or to register,please call us for an appointment at 011-24232687 or 011-24051603